RoyPow Lithium Battery Warranty

5-YEARS WARRANTY

  • For the battery, from the date of purchase, five years is provided for the warranty service.

  • For the accessories such as chargers, cables, etc., from the date of purchase, one year is provided for the warranty service.

Warranty Statement

We are responsible for the service to customers, Free parts and technical support are provided by Lux Carts to our clients.

 

ROYPOW Battery Warranty is provided under the following conditions:

  • The product is within the specified warranty period;

  • The product is normally used, without man-made quality problems;

  • No unauthorized disassembly, maintenance, etc;

  • Product serial number, factory label and other marks are not torn or altered.

Exclusions of Warranty

1. Products exceed the warranty period without purchasing a warranty extension;

2. Damage caused by human abuse, including but not limited to cover deformation, collision caused by impact, drop, and puncture;

3. Dismantle the battery without Lux Carts authorization;

4. Failure to work or being torn down in a harsh environment with high temperature, humidity, dust, corrosives and explosives, etc;

5. Damage caused by short circuit;

6. Damage caused by an unqualified charger that is not compliant with the product manual;

7. Damage caused by force majeure, such as fire, earthquake, flood, hurricane, etc;

8. Damage caused by improper installation not compliant with the product manual;

9. Product without ROYPOW trademark / serial number.

 

Claim Procedure

  • 1. Please priorly contact Lux Cart to verify the suspected defective device.

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  • 2. Please follow your our guide to provide sufficient information when your device is suspected faulty with the warranty card, product purchase invoice, and other related documents if required.

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  • 3. Once the fault of your device is confirmed, we will send the warranty claim to ROYPOW or an authorized service partner with all the necessary information provided.

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  • 4. Meanwhile, you can contact Lux Cart for help via: